Data Privacy Policy

This Privacy Policy explains how Banana Spins collects, uses and protects your personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and set out below the types of data we gather, how we use it, the safeguards we apply and the choices available to you.

Types of data we collect

We collect several categories of information to operate and secure your account, provide services and meet our regulatory obligations.

Personal data

This includes your name, date of birth, contact details (email and mobile), postal address, identity documents provided for verification and any information you give us when contacting support. We use this data to verify your age and identity, prevent fraud and to communicate with you about your account.

Technical data

We log device and browser information, IP addresses, operating system, cookies and similar tracking technologies, and performance data. Technical data helps us maintain the site, detect suspicious activity and improve the experience on desktop and mobile.

Transactional data

We record deposits, withdrawals, payment method details, bet and play history, wagers and game outcomes. Transactional data is held to process payments, manage withdrawals, comply with anti-money-laundering checks and for responsible gambling monitoring.

How we use your information

Your data is used to operate your account, deliver services, process payments and handle enquiries. We also use aggregated or anonymised information for analysis, fraud prevention and to improve the site. Where required, we may use your details for regulatory reporting and to carry out identity, credit or affordability checks.

Data protection practices

We store personal information securely and use industry-standard measures such as encryption and access controls to protect data in transit and at rest. Access to personal data is restricted to authorised staff and approved third-party providers who need it to deliver services. We retain personal data for as long as necessary for business and legal purposes and to comply with regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, measure site performance and show relevant content. You can manage cookie preferences through your browser or via our cookie settings. Disabling certain cookies may affect site functionality.

User rights

You have rights over your personal information including the right to request access, correction or restriction of processing. You may object to certain processing activities and, where applicable, request data portability. We will respond to legitimate requests in line with applicable data protection principles.

Access, correction and deletion of data

If you wish to access, correct or delete your personal information we hold, contact our support team. We will verify your identity before processing requests and will act within a reasonable period. Certain information may be retained where required for legal, regulatory or legitimate business purposes.

Information sharing and third parties

We share information with payment processors, identity verification and fraud prevention services, analytics providers and other trusted partners who act on our behalf. We may also disclose data to comply with legal requests or to protect our rights and the safety of users. All third parties are required to handle your data securely and only for the agreed purpose.

Privacy policy updates

We may update this policy from time to time. When changes are material, we will notify logged-in users or post a prominent notice. Continued use of the service after changes indicates acceptance of the revised policy.

For privacy enquiries, data access requests or complaints contact [email protected].